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Frequently Asked Questions
At Casainno, we're committed to making conscious choices that prioritize sustainability and reduce our carbon footprint. To achieve this, we have adopted a unique approach to sourcing and shipping our products.
Rather than relying on traditional supply chains, we scavenge the world for exceptional products. Our dedicated team participates in virtual trade shows to connect with suppliers from various countries across the globe. This approach minimizes the need for physical travel, reducing our carbon emissions and environmental impact.
When you place an order with us, your products will be shipped directly from the producers located in France, the UK, the US, China, Australia, South Africa, or even Brazil. By eliminating unnecessary intermediaries and shipping directly, we streamline the process and significantly reduce transportation-related emissions.
While our environmentally conscious approach to shipping is commendable, it's important to note that this method may impact delivery times. Depending on the origin of your order, it may take up to a month for your package to reach you. We understand that patience is key, but we assure you that the wait will be worth it.
By choosing Casainno, you're not only investing in the best design money can buy, but you're also actively contributing to a greener future. We're proud to offset the carbon footprint generated by deliveries through our green initiatives, ensuring that our environmental impact remains as minimal as possible.
So, embrace the anticipation and rest assured that your purchase is making a positive difference. Together, we can enjoy exquisite design while preserving the planet we call home
Delivery times can vary based on several factors. As a general guideline, you can expect your order to arrive within 5 to 15 days, taking into account the origin and destination of the item.
At Casainno, we take pride in our unique business model where we ship directly from our suppliers located in France, the UK, the US, China, and Australia. This approach not only helps us reduce carbon emissions but also allows us to minimize costs, enabling us to offer competitive prices and pass the savings on to you, our valued customer.
To find out the estimated delivery time for a specific item, we recommend adding it to your cart. By reviewing your cart, you'll be able to see the expected delivery date, providing you with a more accurate timeframe for when to expect your order. We aim to provide transparent and reliable information to ensure that you are well-informed throughout the purchasing process.
Yes, for most countries, we will send you the tracking link for your order via email after your order has been shipped. We typically take 1 to 3 business days to process and ship orders. If for any reason you can't find the tracking link email, simply send us an email (help@casainno.com), and our friendly support team will be happy to assist you.
First, check your spam folder, as it's very likely it ended up there. Make sure to whitelist our email address, help@casainno.com, in your email client to ensure you don't miss any future communications from us. If you still can't find any emails, please let us know so we can assist you in locating and tracking your order.
This won't be possible once we start processing your order for shipment. When an order comes in, it's immediately sent to our warehouse for processing, so you need to let us know as soon as possible because we can only change or cancel your order before it's processed for shipment. We'll do our best to assist, but we can't guarantee that your order can be changed or canceled.
Please contact us within 7 days from the estimated delivery date so we can assist you in locating your order.
You'll be delighted to know that we offer free shipping to several fantastic destinations. If you're located in the UK, France, Sweden, Switzerland, Germany, Denmark, Canada, the US, or Australia, you're in luck! We've got your back and will ship your order to you for free.
But wait, there's more! We're open to the possibility of extending our free shipping offer to other destinations as well. To find out if your order qualifies for free delivery to a specific location, don't hesitate to reach out to our friendly customer support team. They'll be more than happy to assist you and provide all the details you need.
At Casainno, we believe in making your shopping experience as enjoyable and convenient as possible. So go ahead and shop to your heart's content, knowing that we've got your shipping covered.
We've made a deliberate choice to operate as an online-only boutique, which means we don't have a physical store location. Back in 2022, we made this decision to provide our valued customers with a more streamlined and convenient shopping experience.
Being an online-only boutique brings several advantages. Firstly, it enables us to offer you exceptional service, ensuring that we're available to assist you anytime, anywhere. Additionally, by eliminating the costs associated with maintaining a physical store, we're able to pass those savings on to you, our customers, in the form of lower prices.
Another benefit of being an online-only boutique is that it allows us to curate a wider range of products. We're able to source unique and exciting items from around the world, ensuring that you have access to a diverse selection of high-quality interior design and homeware options.
While we may not have a physical store, our online presence allows us to connect with customers like you on a global scale. So sit back, relax, and enjoy the convenience of browsing our collection from the comfort of your own home. We're here to make your shopping experience exceptional every step of the way.
We accept American Express, Apple Pay, Google Pay, Mastercard, Visa, Dinners, Discover, PayPal. See the most current list at the bottom of the page.
In our commitment to maintaining a low-cost approach to our operations, we do not currently offer the option to place orders over the phone. However, we have alternative means of communication that you can utilize to reach us.
If you have any questions, concerns, or need assistance with your order, feel free to reach out to us easily via our email. Our friendly and experienced support team will be available to provide assistance and address any questions you may have.
While we may not have phone support available, we assure you that our email channels have been designed to provide quick and effective assistance. We are here to make your shopping experience with us as straightforward and convenient as possible.
Absolutely! We're constantly expanding our product offerings to provide you with a diverse and exciting range of interior design and homeware options. In fact, we introduce new product lines on a weekly basis, ensuring that there's always something fresh and captivating for you to discover.
To stay updated on our latest additions and be the first to know about new product lines, we highly recommend subscribing to our newsletter. It's a simple and convenient process that can be done directly on our homepage. By subscribing, you'll receive regular updates, exclusive promotions, and be in the loop when we unveil exciting new items.
Our team is passionate about curating unique and stylish products that align with the latest trends and customer preferences. Whether it's eye-catching décor pieces, functional furniture, or innovative homeware solutions, we're dedicated to continuously expanding our selection and bringing you the best of what the interior design world has to offer.
So, join our newsletter community and let us keep you informed and inspired. We can't wait to share our newest product lines with you and help you create the perfect space that reflects your personal style and enhances your living experience.
Please refer to this page for our up to date return and refund policy:
Great news! When it comes to international orders, you won't be responsible for paying any additional import duties or taxes. Regardless of the origin of your purchase and where it is being shipped from, you can rest assured that there will be no additional charges related to international import duties.
In the unlikely event that our shipping partner mistakenly charges you for any such fees, please don't hesitate to reach out to us at help@casainno.com. Our dedicated support team will be ready to assist you and ensure that any incorrect charges are promptly resolved.
At Casainno, we strive to provide a seamless and transparent shopping experience for our international customers. By eliminating the need for additional taxes or import duties, we aim to make your purchase process hassle-free and straightforward.