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Privacy Policy

Contact

If you have additional questions, require more information about our privacy practices, or wish to make a complaint, please feel free to contact us:

Email: help@casainno.com

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, interactions with the Site, and data necessary for processing your purchases. Additional information may be collected if you contact us for customer support. We refer to any information pertaining to an identifiable individual as "Personal Information." Below is a list of the Personal Information we collect and the reasons for doing so:

Order Information
  • Purpose of collection: To provide products or services, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risks or fraud, and send information or advertising related to our products or services in line with your preferences.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: Shared with our processor Shopify, Google, Pinterest, Clovely, Omnisend, Oberlo.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
 Customer Support Information

Purpose of collection: To provide customer support.

Source of collection: Collected directly from you.

 

Sharing Personal Information

We share your Personal Information with service providers to assist us in providing our services and fulfilling our contracts with you. For instance:

  • We use Shopify to power our online store. You can review Shopify's privacy practices here.
  • We may disclose your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

 

Behavioural Advertising

We utilize your Personal Information to deliver targeted advertisements or marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to understand how our customers use the Site. You can learn more about Google's use of Personal Information here.
  • You can also opt out of Google Analytics here.
  • You can opt out of targeted advertising by Google here.

 

    Using Personal Information

    We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping orders, and keeping you informed about new products, services, and offers.

    Lawful Basis

    • As per the General Data Protection Regulation ("GDPR"), for EEA residents, we process your personal information under the following lawful bases:
    • Your consent;
    • Performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • Protection of your vital interests;
    • Our legitimate interests, which do not override your fundamental rights and freedoms.

     

    Retention

    We retain your Personal Information for our records when you place an order through the Site, unless you request its erasure. For more information on your right to erasure, refer to the 'Your Rights' section below.

     

    Automatic Decision-Making

    If you are an EEA resident, you have the right to object to processing solely based on automated decision-making, which includes profiling, when it has a legal effect or significant impact on you. We do not engage in fully automated decision-making with legal or significant effects using customer data. Our processor employs limited automated decision-making to prevent fraud, which does not have a legal or significant impact on you.

     

    GDPR

    If you are an EEA resident, you have the right to access your Personal Information, port it to a new service, and request corrections, updates, or erasure. To exercise these rights, please contact us through the provided contact information. Your Personal Information will be initially processed in Ireland and subsequently transferred outside of Europe, including to Canada and the United States.

     

    CCPA

    If you are a resident of California, you have the right to access your Personal Information (also known as the 'Right to Know'), port it to a new service, and request corrections, updates, or erasure. To exercise these rights or designate an authorized agent, please contact us using the provided contact information.

     

    Cookies

    A cookie is a small piece of information that gets downloaded to your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies, to enhance your browsing experience, remember your actions and preferences, and provide insights into website usage.

     

    Do Not Track

    Please note that, as there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not modify our data collection and usage practices when we detect such a signal from your browser.

     

    Changes

    We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

     

    Complaints

    If you wish to make a complaint, please contact us via email or mail using the details provided in the 'Contact' section above. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority. Contact your local data protection authority or our supervisory authority here.

     

    Last updated: 19 Octo 2023