Shipping and Delivery
At Casainno, we understand that our customers are the heart of our business. Our goal is to make sure that every customer has a positive experience with us. We take great pride in the quality of our products and the level of service we provide. To ensure that your shopping experience with us is seamless, we encourage you to carefully read our Shipping Policy before placing an order. We believe that transparency is key to building trust with our customers, and we want to make sure that you fully understand our shipping terms.
ORDER AND SHIPPING CONFIRMATION
After you place an order with us, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with all the necessary information about your order, including the tracking number, courier partner, and estimated delivery date. Please check your spam folder if you do not receive these emails.
Processing time and shipping schedule
The products featured on our website are shipped from our manufacturers and suppliers worldwide due to high sales demand. The product dispatch period commences immediately after the confirmation of your order's payment, which may take between 1-3 days. This time encompasses material preparation from the product manufacturer, packaging, and dispatch to the destination.
Please note that some of our products are produced in limited quantities and are occasionally made to order. This will be reflected in the delivery time, which we will inform you of once processing is complete.
COURIER PARTNERS AND TRACKING
When you place an order with Casainno, we partner with reliable courier companies to ensure that your order is delivered to you on time and in good condition. Once your order has been shipped, we will send you a shipping confirmation email that contains a tracking link. You can use this link to track the delivery of your package. Please note that the delivery timeframe provided in the email is an estimate and may vary depending on your location and courier availability. Also, it is important to keep in mind that tracking information may take 1-4 days to show up on the courier's website.
While Casainno partners with reliable courier companies to ensure the safe and timely delivery of your package, we cannot guarantee delivery within a specific timeframe. In the event of any shipping delays or issues, Casainno will work with you to resolve the issue as soon as possible. However, Casainno is not liable for any shipping delays or issues that may arise during the delivery process.
Shipping timeframe: Free shipping takes 4 to 14 business days, depending on the origin and destination. Add an item to your cart and check the estimated delivery date in the cart. Shipping is free for the following countries: EU, UK, AU, US, CA, NZ. Contact us for other countries, as we may also arrange free delivery. Please note that delivery times to the following countries may be slightly longer: CA, NZ, CH, SE, FI.
Please note: If you would like to order our products as a gift for someone please make sure you allow extra time for shipping to avoid disappointment. If you need help with shipping time estimate please get in touch and we’ll be glad to help.
All Our deliveries are carbon neutral
Please be aware that all our deliveries are carbon-neutral, regardless of the destination, and this benefit is free! Feel free to contact us (help@casainno.com) if you have any questions or concerns regarding delivery costs.
Purchase Agreement
By making a purchase on our website, you agree and acknowledge that you have provided a valid email and shipping address for the order. We reserve the right to modify, reject, or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will refund you the amount you paid. You agree that it is your responsibility to monitor your method of payment. While we intend to provide you with an accurate estimate of shipping times, they may vary due to unforeseen circumstances.
SIGNATURES AND PACKAGE DELIVERY
Some of our courier partners may require a signature upon delivery. If this is the case, the courier will not leave the package at your doorstep without obtaining a signature from someone at the delivery address. If no one is available to sign for the package, the courier may leave it at a nearby location or attempt delivery again at a later time. Please note that Casainno is not responsible for any issues that may arise because of courier decisions to leave packages without a recipient.
If you know that you will not be available to receive the package when it arrives, you may be able to arrange for someone else to sign for it. Alternatively, you can contact the courier company directly to make alternative delivery arrangements. It is important to note that once the package has been delivered and signed for, Casainno is no longer responsible for the package or any issues that may arise.
Please note that we cannot guarantee Saturday delivery, even if your shipping is upgraded to express.
DAMAGES DUE TO COURIER HANDLING
At Casainno, we take great care in ensuring that all our products are of the highest quality and are packed securely to prevent any damage during transit. However, sometimes packages can be damaged due to handling by the courier company.
If you receive a package that appears to be damaged, we recommend that you take photos of the packaging and contact the courier company as soon as possible to report the issue. Please also send us the same photos at help@casainno.com and we will do our best to assist.
Please note that any damage caused by courier handling falls outside of our refund policy. We perform thorough quality checks on all items before shipping, and all items are packed very safely and bubble wrapped. However, we cannot control how the courier handles the package once it leaves our facilities.
We appreciate your understanding in this matter, and we will do everything we can to assist you in resolving any issues with damaged packages.
ORDER CHANGES AND ACCURATE SHIPPING DETAILS
It is the responsibility of the customer to ensure that the shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at help@casainno.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
Customs fees
You are responsible for any customs fees incurred with your order. The fee may vary depending on your order value, country limits, and other factors. If unsure, please check your local government’s website for more information before purchasing.
We are not responsible for any customs fees.
SHIPPING POLICY CHANGES
Casainno reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use Casainno products, customers are indicating their acceptance of this Shipping Policy including any modifications that may be made to it.
We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.
If you have any questions, please send an email to help@casainno.com. We will be happy to assist you.
By making a purchase in our store, located at www.casainno.com, the customer confirms agreement with the conditions and rules set by Casainno.
If you have any questions regarding our Delivery Policies, please contact our team, which is always available through our contact channels.